Ordering

How to Place an order

There are three ways that you can place an order once you have decided on what you want.

1. Call us directly to place your order: 01902 866828

2. Visit our online shop on this website

3. Visit our eBay shop

The Information We Collect and How We Use It

When you order with us we need to know your name, contact telephone number, postal address and e-mail address. We gather this information to allow us to communicate with you about your order. This information is only needed to allow us to process your order and provide you with the best possible service.

You will need to have your credit or debit card to hand in order for us to take a deposit or full payment.

How We Protect Your Information

Information you provide to us remains confidential. The internal procedures of Streamline Auto-Beds Ltd cover the storage, access and disclosure of your information and we will fully comply with all applicable UK data protection law.

Our guarantees and what they cover

We recognise that a Rock n Roll Bed is a considerable investment, which people may feel a bit nervous about because of the financial outlay and the reliability factor involved. We want to offer you some extra reassurance that you won’t incur expensive repair bills in the unlikely event of something going wrong.

Lifetime guarantee on frame

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in the mechanisms, material and workmanship.

We’re covering the frame to remain in working order for this guarantee – in other words against manufacturing defect causing breakdown. If the frame is used in the prescribed way and it breaks down, our duty is to get it back to working order by way of repair – and if we can’t do that, we’ll replace it with the same model, or discuss an alternative with you if that’s no longer available.

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products. This guarantee does not cover normal wear and tear, scratches or damage caused by impacts or accidents.

What’s the small print?

It must be used for the purpose it was made for and remain intact with no alterations. It must also be fitted to manufacturer’s instructions. This guarantee does not cover defects caused by misuse, incorrect fitting or minor and structural alterations.

This guarantee does not apply if the product has been placed outdoors.

This guarantee does not cover consequential or incidental damage suffered by any person.

1 Year guarantee on upholstery

What is covered under this guarantee?

This guarantee applies to domestic use only and covers defects in material and workmanship.

What’s the small print?

This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.

This guarantee does not apply if the product has been placed outdoors.

This guarantee does not cover consequential or incidental damage suffered by any person.

Save The Sales Receipt

Keep your receipt safe, it is your proof of purchase and required for the guarantee to apply. If you have lost your receipt, we will need the date of purchase in order to find you in our system.

What if I do have a problem?

In the unlikely event of a problem, make contact with us by phone or email.

Tel: 01902 866828

Email: info@streamlineautobeds.co.uk

The product must be returned back to base where we will be able to assess the problem and either repair or replace it.